FAQ
Do you charge a delivery fee?
Yes, we charge a flat fee of $50 for deliveries within our delivery zone. For a delivery quote outside of our delivery zone, please submit an enquiry or contact [email protected]
Where do you deliver to?
We deliver within a 5-20km radius of our 4 locations - Wantirna, Hawthorn, Watsonia and Croydon.
We deliver to the following post codes:
3137, 3138, 3141, 3144, 3130, 3149, 3150, 3151, 3153, 3155, 3156, 3170, 3179, 3180, 3182, 3129, 3152, 3008, 3081, 3083, 3084, 3085, 3088, 3093, 3094, 3101, 3109, 3110, 3121, 3122, 3124, 3127, 3128, 3152, 3000, 3002, 3165, 3083
Do you cater for dietary requirements?
- We cater to Vegetarian, Vegan, Gluten Free, Halal and Dairy Free.
If you have any dietary requirements or allergens, please write them in the special requests upon checkout and we will do our best to cater and ensure no cross contamination occurs.
While we make every effort to accommodate dietary needs and provide safe, allergen-free options, our kitchen prepares food in environments where cross-contamination can occur.
We cannot guarantee the absence of allergens in any of our items as there can be traces of allergens found within our catering.
If you or your guests have food allergies or sensitivities, please notify us prior to placing an order.
If you or your client has a life-threatening anaphylaxis-inducing allergy, we recommend they cater their own meal. In any instances where you or your client suffers loss or illness resulting from nuts or traces of allergens found in our catering, Social Engine Catering will not be held liable.
How much notice is required for ordering?
Please provide a minimum of 48-72 hours notice. This allows flexibility for supplier cut off times and is subject to product availability. Certain menu items may require more notice.
ORDER CHANGES & CANCELLATIONS:
Cancellation charges apply once your catering requirements have been confirmed in writing and where costs have been incurred for food, labor, or other services.
Any changes to the booking must be communicated in writing to [email protected] at least 48 hours before the event. While we will endeavour to accommodate changes, they may be subject to additional charges.
For a full breakdown of our cancellation and amendment policy, please view our terms and conditions here.
